How NSW is delivering great digital services in a post-pandemic world — Victor Dominello MP Minister for Customer Service NSW

Victor is riding the wave of digital transformation at speed, likening the spread of the virus to the urgency for change and citing “ if you enjoy paper do origami.” To do things fast they are combining data with human…

How NSW is delivering great digital services in a post-pandemic world — Victor Dominello MP Minister for Customer Service NSW

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Victor is riding the wave of digital transformation at speed, likening the spread of the virus to the urgency for change and citing “ if you enjoy paper do origami.” To do things fast they are combining data with human insight – “we tried to use data to give us a laser like response to the pandemic.” And delivering effective services is the cornerstone to trust with the community. These expectations, however, are changing, access is no longer enough, services must be responsive, enable people to act and meet diverse human differences. Ultimately Victor sees “digital transformation is not a technology shift, it is a mind shift.”

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